"It pays for itself nine times over."
Before
Two payroll specialists, 2,400 drivers and warehouse staff, and about 500 verification requests a year landing between everything else. Lease season was the worst of it: drivers waiting a week for an employment letter, lenders calling the main line, a fax tray nobody owned. The company paid for all of it in hours and got nothing back.
What changed
The UKG connection took one call. Requests were redirected to one number, one email, one fax. They turned on verifier fees at the standard $45: lenders, screeners and landlords pay it, government agencies and the company's own employees never do. 357 of the first year's 510 requests were billable.
Now
Payroll answers none of them. The company collected $16,065 in verifier fees against $1,788 for the service. Drivers get letters the same day. The HR director's word for it: "a line item that turned around."
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